Question 1

How long does delivery take?

Accepted Answer

Standard delivery is 3-5 business days within the US and is complimentary over $75. Express is 1-2 business days. International orders usually arrive within 7-12 business days.

Question 2

Can I return something?

Accepted Answer

Yes. Unworn items in original condition can be returned within 30 days of delivery for a full refund. Contact us with your order number and we will send a prepaid label for domestic orders.

Question 3

How do I track my order?

Accepted Answer

Use the Track an order page with your order number and email address, or follow the tracking link in your shipping confirmation email.

Question 4

Do you ship internationally?

Accepted Answer

We ship worldwide. International orders are sent duties unpaid, so any import charges are collected by the carrier on delivery.

Question 5

How should I care for leather and canvas?

Accepted Answer

Wipe leather with a dry cloth and condition it twice a year. Canvas can be spot cleaned with mild soap and cold water. Avoid machine washing and direct heat on both.

Question 6

What payment methods do you accept?

Accepted Answer

All major credit and debit cards are accepted at checkout. Card details are handled entirely by our payment processor and never stored on our servers.

Question 7

Can I change or cancel an order?

Accepted Answer

If your order has not shipped, write to us as soon as possible and we will amend or cancel it. Once a parcel is with the carrier it has to be returned instead.

Question 8

An item I want is sold out. What now?

Accepted Answer

Most pieces return in the next production run. Use the notify option on the product page and we will email you the moment it is back.

Help & FAQ